Level 1

Question

Letter from IRS!!

Forum|Forum|5 years ago
June 10, 2021
99 replies
274 views

Got a letter from irs said my taxes weren’t done right then I get a letter from turbo tax said they are taking money out of my account for a job that y’all didn’t do right. Why am I being charged for a service that y’all didn’t do right where is the number to call and talk to someone not a computer????????????

Critter-3

Level 15

First the TT fees are due for the service no matter what the IRS is doing with your return ... read the email that was sent alerting you to the payment or deferral alternatives.

Next the IRS ... did they send a letter ? Or is your return one of the millions still waiting for processing ? If you post more info here we may be able to tell you what is up.

aliciamayse

Level 2

I e filed through turbo tax April 2, 2021.

They accepted it minutes later.

I've received no letter nothing .

I've called and was told 90 % of the call that due to high call volume I would have to call back another time.

I've emailed and my refund stays says its is still being processed a dater will be available soon.

Now turbo tax wants mr to pay.

I understand I would love my money as well for my taxes and all 3 stimulus for my babies and myself.

I opted with turbo tax option to pay upon my receiving federal tax return .

I don't understand or no what to do or why I haven't received anything!!!

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scb33635

Level 2

Following as same is happening with me. Filed in April, it was accepted and still waiting. Doesn’t seem right that Turbo Tax is billing people that have not received refunds due to a backlog at the IRS

J

Jenlynn0171

Level 2

I got the same irs letter.
And I also got a letter from a lawyer saying TURBOTAX shouldn’t be charging people who make less then 36k a year.

I tried calling turbo tax- can’t speak with a person! Frustrating!

Critter-3

Level 15

If you qualify you can use one of the 10 IRS FREE FILE options to file a fed & state return for free ... but you must log in thru the IRS site :

https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

For Filing Season 2021, you must make $72,000 or below to use one of the 10 IRS Free File partner offers.

If you choose the TT option then you can log in with your same user ID and agree to switch to the FREE FILE option then your progress will be preserved.

What is the IRS Free File Program delivered by TurboTax?

We're proud to offer the IRS Tax Free File Program delivered by TurboTax to hard-working Americans and their families who meet the 2020 IRS eligibility requirements.

The IRS Free File Program delivered by TurboTax is exclusively available online and has its own dedicated website at freefile.intuit.com. It isn't accessible from the "regular" TurboTax.com website.

Qualifications

To qualify for free 2020 federal and state tax returns through the IRS Free File Program delivered by TurboTax, you just need to meet one of these requirements:

Your 2020 household AGI is $39,000 or less;
You qualify for the Earned Income Tax Credit (EITC); or
In 2020, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $72,000, and you have a military-issued W-2.

Related Information:

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lfbass

Level 2

Got letter from IRS. They claim I overstated deduction for recovery rebate credit worksheet (RRCW) by 3600 vs 600. In reviewing my IRS form RRCW I found the answer at item 3, "Were at least one of you members of the armed forces" which is automatically filled out by TT i.e. it's left blank. TT did not answer the question but assumed the answer to be "yes". I have not been in the armed forces so the actual answer is "No". The difference between a yes and no answer is 3600-600 = $3000. I reviewed the overall tax forms and did not find anyplace for an entry of "Were you a member of the armed forces?" so I had no opportunity to tell them. Since the reason I use TT is to save time and effort by not having to review the extraneous forms, I would have hoped that you would have asked that specific question where I filled out my specifics. Even if I had reviewed that form, I probably would not have caught that error. I suspect this is a universal problem for person that were not in the armed forces.

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valpine1

Level 2

I received the same letter. Did you ever hear back from TurboTax?

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xmasbaby0

Level 15

@valpine1 TurboTax cannot help you with verifying your identity. You have to do that for yourself.

I HAVE TO VERIFY MY IDENTITY

https://turbotax.intuit.com/tax-tips/security/tips-for-handling-identity-verification-requests-from-the-irs/L55RhaS2B

https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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DB114

Level 2

My Federal taxes were submitted and accepted in March 2020. I chose the option to have the funds for TurboTax taken from my refund amount. I have not received my refund yet; the IRS is still processing it yet TurboTax submitted an ACH to receive funds for their fee last week in June. When I called and when I read information which was given to me on the website, the only time there would be an ACH withdrawal is if the refund amount was not sufficient to cover the Turbo Taxes' fee. In addition, I should have received at least three emails alerting me that they would be deducting the funds from my account - I never received any information AT ALL. I was asked if I checked my SPAM account - no I did not because there would be no reason for me to do that.

It's funny they said it might go to SPAM (which it did not) because I just received a letter from TurboTax stating my account is past due. There is no address or phone number to contact them and speak to someone personally - just through the chat. I am very annoyed and distrustful with TurboTax because of this.

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bgreb63

Level 2

I did not get a letter from the IRS. Says still processing. Not sure why the $110 was taken out of my sccount. I paid $150 in fees to use Turbotax. It was not free.

X

xmasbaby0

Level 15

@bgreb63

TURBOTAX TOOK MONEY OUT OF MY BANK ACCOUNT

Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

B

bgreb63

Level 2

I just want to be clear on this. Now that

TT has taken the fees out of my account my refund will be the will be the full amount?

T

trumper25

Level 2

I haven’t received any money from the IRS it keeps saying my tax return is still being processed

[PII removed]

Critter-3

Level 15

Yep ... that is normal this year and there is nothing you can do to speed up the processing of the return. Check that tool once a week until you see movement.

A

Annoyed12

Level 3

I wonder if this also effected the situation with our tax return and them filing it properly.

Seems like Turbo tax have some explaining to do...

Did anyone get a letter of notification that Turbo Tax accounts got hacked?

https://www.tomsguide.com/news/turbo-tax-accounts-hacked

This really makes me questions their ethics.

DoninGA

Level 15

@Annoyed12 wrote:

I wonder if this also effected the situation with our tax return and them filing it properly.

Seems like Turbo tax have some explaining to do...

Did any we get a letter of notification that Turbo Tax accounts got hacked?

https://www.tomsguide.com/news/turbo-tax-accounts-hacked

This really makes me questions their ethics.

As stated in your link - This affected only a single TurboTax user in Massachusetts earlier this month.

A

Annoyed12

Level 3

Why didn't we receive a letter of notification about this incident and what Turbo Tax is going to do in terms of preventing this from further happening to other accounts in the future?

How can we trust your platform services with critical sensitive information?

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Codyc426

Level 2

Same happened to me. I asked for help with the letter and my case manager just closed it out wothout doing anything at all. And now they keep trying to charge a card that has no money on it and it keeps overdrafting and now today i got an email saying i still owe the full 155 even though they overdrafted my account 45 dollars now

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Swhitcomb63

Level 2

I've tried to get a tax expert for it to not load I got a letter from the IRS for identity but can't get help for something I'm charged for? I got a letter from the state also! Then you guys are going to debit my account for what because of your mistake not mine!

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Codyc426

Level 2

Same happened to me. Its crazy what they do. And they keep trying to charge an account that has no money in it. So it keeps getting more negative/overdrafted

VolvoGirl

Level 15

Call them. Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

From top of this FAQ

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

K

Kwood88

Level 2

I just had the exact thing happen, I have been doing my own taxes for years and this year the numbers i provided do not even match what I put in and everything is all jacked up.