I haven’t got my 6 number verification code

Forum|Forum|4 months ago
March 19, 2026
2 replies
48 views

It’s trying to send it to my Gmail but is not working I need help getting it so I can finish my taxes

TurboTax Online

Mike9241

Level 15

How to retrieve your IP PIN online

You may use your online account to retrieve your current IP PIN. Your IP PIN is available through your “Profile” page. If you don’t already have an account on IRS.gov, you will be asked to create an account and validate your identity.

Note: A minor dependent IP PIN cannot be retrieved online. To retrieve a minor dependent IP PIN call 800-908-4490.

How to get your IP PIN reissued

In the U.S. call 800-908-4490, Monday-Friday, 7 a.m. to 7 p.m. local time (Alaska and Hawaii follow Pacific Time).
International users call 267-941-1000 (not toll free) between 6 a.m. and 11 p.m. Eastern time.

Note: If you can verify your identity with a phone assistor, your IP PIN will be mailed within 21 days to the address on file with the IRS.

Your IP PIN cannot be reissued by mail if

You opted into the IP PIN program online after 2019.

Mike9241

mesquitebean

Level 15

@ Mike9241 I don't believe the user is asking about an IP PIN. I believe he is referring to the 6-digit email verification code that some people need when efiling when they have not yet verified their email address.

@ matthewnace151 Is that your situation--are you trying to receive the 6-digit email verification code you need when you go through the efiling process?

If so, check your email's spam/junk folder to see if the code is ending up there. If that's not the problem, you can go to your settings in your Intuit Account and may be able to verify your email address there if it's not verified. Or you can change the email address if desired (using the steps below.) Here's how:

In the left menu column scroll way down to Intuit Account.
Then once in the account choose tab Sign In & Security.
See if your email address has a tiny link beside it that says "not verified". If so, click that to verify.
Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling.
Or you can change the notifications email address, if desired. If you do, also verify it while you are in the account settings.

If after all that, you still can't resolve your issue, here's how to reach TurboTax Support 5AM-9PM Pacific, 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you use Free Edition and don't have phone support, another way to reach them if you have social media is to direct message a Support agent:

https://x.com/TeamTurboTax

or
https://www.facebook.com/turbotax