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Please contact the TurboTax prepaid Visa department for a replacement card:

Questions or Problems

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.


How to get your tax refund on a Turbo Prepaid Visa® Card

https://ttlc.intuit.com/replies/6419975

116 replies

Level 2
April 16, 2020

How do I order a new card.

Level 2
April 16, 2020

Please help!! i dont have my card number and every time i call te support number, the robot says they are transferring me, but then hangs up.

Level 2
April 16, 2020

I need to replace my new card 

Level 2
April 16, 2020

I am in need of a replacement card

Level 2
April 17, 2020

Just want to see how to get another card

AkinaLO
Level 15
April 17, 2020

If you lose your card or believe it to be stolen, log in to report it lost/stolen. Make sure you have your account number. 

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Level 2
April 17, 2020

I forgot my password for my old account I need a replacement card so my stimulus payment can get sent to it. How can I get a new card without my password,also I no longer have my phone or email address that was on file.

Level 2
April 17, 2020

I lost my card need a new one

Level 2
April 18, 2020

How do I get my old back actived

Level 2
April 19, 2020

Need a new card

Level 2
April 20, 2020

my turbo visa debit card got sent to the wrong address seeing if you can cancel that card and mail me another one at this address [PII removed]       please and Thank you..

Alumni - Expert
April 23, 2020

If you no longer have access to your Turbo Visa Debit Card, you have two options:

 

1) If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen.

 

2) If you don’t know your account login information, call 888-285-4169 for assistance.

 

You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

 

If calling, please be patient. It might take a number of attempts to get through.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"