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Please contact the TurboTax prepaid Visa department for a replacement card:

Questions or Problems

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.


How to get your tax refund on a Turbo Prepaid Visa® Card

https://ttlc.intuit.com/replies/6419975

116 replies

Level 2
April 15, 2020

A los my card

AkinaLO
Level 15
April 15, 2020

If you lost your card, log in to report it lost/stolen. Make sure you have your account number. 

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Level 2
April 15, 2020

They don't have another way to do my lost turbo tax car because when a i call is not ringing and online it don't let me?

 

Level 2
April 15, 2020

Hi my name is Ada Rosa i lost my turbo tax card that end in 8585 how i can get a new one.

Level 2
April 15, 2020

Threw the card from last year taxes in garage accidentally and I need a new card immediately

Level 13
April 15, 2020

Please try and call again later. Lines may be very busy right now with people checking to see if their stimulus check has been deposited on their Turbo Card. Call (888) 285-4169. Do not choose option 2. The recording will repeat a few times, but then you will get more options. 

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Level 2
April 15, 2020

The number 888-285-4169 no longer works. It rings once then shuts off. I need to report a card lost and do not have my account information. What is another number I can call to get this fixed.

Level 2
April 15, 2020

I need to order a new card lost my cars

Alumni - Intuit
April 15, 2020

 If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account. Scroll down to request a new card. If you don’t know your account login information, call 888-285-4169 for assistance.

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Level 2
April 15, 2020

i lost my card and I need a new one

Level 2
April 15, 2020

I don’t have my card previous card number 

Alumni - Intuit
April 15, 2020

If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account Turbo debit card. If you don’t know your account login information, call 888-285-4169 for assistance.

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Level 2
April 15, 2020

I lost my card and I need a new one.

Level 14
April 15, 2020

To receive a replacement card, you can call the Turbo Tax Prepaid Card Customer Service at: (888) 285-4169.  Please see the TurboTax FAQ below for more information on the Turbo Card.

https://turbodebitcard.intuit.com/help-faq-s

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Level 2
April 15, 2020

I lost my card

AkinaLO
Level 15
April 15, 2020

You can also report your card lost or stolen through this link. 

https://secure.turboprepaidcard.intuit.com/login 

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Level 2
April 15, 2020

Been trying to call or get online... no luck.how do I speak to a live person?!

LeonardS
Level 14
April 15, 2020

If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.  Due to heavy traffic you may experience some delays on the web site or phone line

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