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Please contact the TurboTax prepaid Visa department for a replacement card:

Questions or Problems

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.


How to get your tax refund on a Turbo Prepaid Visa® Card

https://ttlc.intuit.com/replies/6419975

116 replies

Level 2
April 10, 2020

How do I re order a lost card 

Level 14
April 10, 2020

@honey272381 please scroll up to see CassLO response regarding a lost card or if you never received it in the mail.

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Level 2
April 11, 2020

Lost my card

CassLO
Level 11
April 11, 2020

@Jerik1559 If you lose your card or believe it to be stolen, log in to report it lost/stolen. Or, you may click here for the customer care phone number. When you call the number follow the steps below :

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 
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Level 2
April 11, 2020

How do I reorder a debit card if my account is blocked and I can’t log in on the app due to be losing my card 

AkinaLO
Level 15
April 11, 2020

You will only need your account number which should be on your tax return. If you lost your card, log in to report it lost/stolen.

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Level 2
April 13, 2020

When i called an Indian man asked for my SSN birthday, phone number, and home address.. Is this normal when requesting a new card?

 

AkinaLO
Level 15
April 13, 2020

Your information has to be verified in order to share sensitive information about the arrival of your card.

 

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Level 2
April 14, 2020

I need a new card so I can have access to my money 

CassLO
Level 11
April 14, 2020

@Purgolder78 Please click here for the TurboTax Visa Debit Card customer care phone number. When you call the number follow the steps below :

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 
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Level 2
July 15, 2020
  • It's my stimulus check of $1700 my name's Miranda Mullins please help
Level 2
April 14, 2020

My card was stolen but I never activated. I need another card sent out.

Level 14
April 14, 2020

To receive a replacement card, you can call the Turbo Tax Prepaid Card Customer Service at: (888) 285-4169.  Please see the TurboTax FAQ below for more information on the Turbo Card.

https://turbodebitcard.intuit.com/help-faq-s

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Level 2
April 14, 2020

My card was misplaced how can I get another 

Level 13
April 14, 2020

@trey0587

 

Please contact card support here: https://turbodebitcard.intuit.com/contact-us

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Level 2
April 14, 2020

I lost my TurboTax prepaid card.

Level 15
April 14, 2020

To order a replacement card, as well as to report the other card as lost, please click here to contact customer support. 

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Level 2
April 15, 2020

So the Intuit TurboTax prepaid card customer service phone number is off and the website isn't working they sent my stimulus to an old card from 2018 that I need to report lost and I need to order a new one how can I do this?

LeonardS
Level 14
April 15, 2020

 If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.  Due to heavy traffic you may experience some delays on the web site or phone line. 

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