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zugabo
New Member

If I can't remember my password, HOW AM I SUPPOSED TO CHANGE IT IN MY ACCOUNT?!?!?!?!?!?!?!?

 
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6 Replies
DaraLO
Expert Alumni

If I can't remember my password, HOW AM I SUPPOSED TO CHANGE IT IN MY ACCOUNT?!?!?!?!?!?!?!?

The following FAQ can walk you through accessing your account if you've forgotten your UserID or password, or if you no longer have access to the email address or phone number linked to your account.

 https://ttlc.intuit.com/replies/3300098


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zugabo
New Member

If I can't remember my password, HOW AM I SUPPOSED TO CHANGE IT IN MY ACCOUNT?!?!?!?!?!?!?!?

This was ABSOLUTELY NOT what I asked for!!!!!!!!!
DaraLO
Expert Alumni

If I can't remember my password, HOW AM I SUPPOSED TO CHANGE IT IN MY ACCOUNT?!?!?!?!?!?!?!?

OK. If you can't remember your password, does that mean you cannot access your account?  Can you add some clarification so I can better assist you?  
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zugabo
New Member

If I can't remember my password, HOW AM I SUPPOSED TO CHANGE IT IN MY ACCOUNT?!?!?!?!?!?!?!?

I am able to access my account after I get a confirmation number via text and then a second one via email.  After I'm in my account, I go to change the password and it requires that I put in the old password THAT I CANNOT REMEMBER!!!
DaraLO
Expert Alumni

If I can't remember my password, HOW AM I SUPPOSED TO CHANGE IT IN MY ACCOUNT?!?!?!?!?!?!?!?

The account recovery process will allow you to change your password without having to know your old password.  The link is listed in the answer I posted above.  Here it is again for your convenience:  <a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery/">https://myturbotax.intuit.com/account-recovery/</a> .  Click the link and put in your email address.  You will receive an email with a link to create a new password.  I hope this helps!
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zugabo
New Member

If I can't remember my password, HOW AM I SUPPOSED TO CHANGE IT IN MY ACCOUNT?!?!?!?!?!?!?!?

Thank you!  That worked.  I think I missed the first one as it was buried in all the other non-relevant text.  Appreciate the help.

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