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Jun 5, 2019 6:32 AM UTC

Our system automatically sends emails when an account is logged into, or when a return is opened. If you logged into your TurboTax account and opened your return, then you accessed the information. If you are concerned about this, you can log into your account and verify the information is correct.

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50 replies

Anonymous
Answer
Jun 5, 2019 6:32 AM UTC

Our system automatically sends emails when an account is logged into, or when a return is opened. If you logged into your TurboTax account and opened your return, then you accessed the information. If you are concerned about this, you can log into your account and verify the information is correct.

    kjhawk19
    Level 2
    Jun 5, 2019 6:32 AM UTC
    I received an email that noted, Your 2018 tax return was accessed. What does that mean?
    mimi4904
    Level 2
    Feb 12, 2020 12:21 AM UTC

    I called the number on the e mail saying my form was accessed. The number is not a working number.

    Curtis122202
    Level 2
    Feb 4, 2020 1:50 PM UTC

    Is it good that you said my tax return is accessed

    Zoolanfer91
    Level 2
    Mar 11, 2020 6:30 PM UTC

    I received a email saying my 2018 tax return was accessed.. What does this mean

    DMarkM1
    DMarkM1
    Alumni - Intuit
    Mar 11, 2020 7:48 PM UTC

    It is a notification that a different device from the last time was used to access your account.  Here is a link with more information.  If you are concerned that someone other than you accessed your TurboTax account.  Use this link to contact customer support.  

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      Sincerely2020
      Level 2
      Apr 5, 2020 10:08 PM UTC

      It was me( Kim Moore accessed in my account with another device,  computer issues, also was trying to  do my taxes for year(s) 2018, 2017  . I guess turbo tax thought they were all 2019. (3 yrs tax )

      Irene2805
      Alumni - Intuit
      Apr 6, 2020 12:28 PM UTC

      That's fine.  You'll be notified when your account was accesses from a different device.  TurboTax is just letting you know in case it wasn't you.  You can ignore the message.

       

      @Sincerely2020

      mirahbear34
      Level 2
      Apr 8, 2020 7:06 PM UTC

      I don’t know what that mean

      SHANNON621373
      Level 2
      May 4, 2020 8:16 AM UTC

      What does accessed mean on simululs check

      valerieperea91
      Level 2
      May 18, 2020 4:53 PM UTC

      What does accessed mean on my taxes

      DawnC
      Employee Tax Expert
      DawnCEmployee Tax Expert
      Employee Tax Expert
      May 19, 2020 4:06 PM UTC

      Did you receive an email?  Did you sign into your TurboTax account from another browser recently?   

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
        jrivera15243
        Level 2
        Sep 25, 2020 5:09 AM UTC

        problem is I havent logged into my returns since April. And I just got three emails that the last three years returns were accessed. 

        Marksketo
        Level 2
        Feb 26, 2021 11:05 PM UTC

        My tax return was accessed and I was wondering what city and state was it accessed from. I only use 1 device for all my tax needs. Thank you

        TiffanyL
        Level 11
        Feb 28, 2021 5:13 PM UTC

        @Marksketo, if you did not access your return, I would suggest changing your user ID and password. You can also add a phone number, if you haven't done so already or turn on two-step authentication. I hope this helps.

        **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
        Sexyred21
        Level 2
        Mar 11, 2021 12:24 PM UTC

        I have not messed with my return

        ReneeM7122
        ReneeM7122
        Level 9
        Mar 11, 2021 6:03 PM UTC

        My tax return was accessed is just TurboTax telling you that you logged into your account and downloaded your return from the server.

        If you are concerned that it isn't you (someone else) then you can change your password.

        TurboTax is cautious because we want to be sure that your information remains secure at all times.

         

        Here is an IRS FAQ about identity theft.

        @Sexyred21

         

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