The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. We're here from 5am to 9pm Pacific through April 14, and from 5am to midnight on April 15. TurboTax Online Sign in to TurboTax Online if you're not already signed in. Select Help in the upper-right corner, and then Contact us. Enter your question, select Let's talk, and then follow the onscreen instructions to call us, get a callback, or schedule a call (options vary depending on your question). Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first. The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848. TurboTax mobile app (If using TurboTax on your mobile device's browser, use the TurboTax Online instructions instead.) The TurboTax mobile app uses SmartLookTM technology to connect you with a support specialist. You can also opt for a callback: Sign in to the mobile app if you're not already signed in. Select the  in the upper-right corner to open the TurboTax Virtual Assistant. Select Get live help, then enter your question. Free Edition (without PLUS): When you select Get live help, you'll be asked to add PLUS benefits first. Select Talk to a specialist. Select Connect me to connect via SmartLookTM and a TurboTax specialist will connect to your screen and guide you. Select No thanks if you want a callback instead. If you selected No thanks, be sure to also tap OK, sounds good to set up a callback. The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848. TurboTax CD/Download software Go here to go to our Contact us page. Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue. On the following screen, enter your contact info, then select Get the phone number. The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848. ... View more

Once you've e-filed, you have to wait and see if the IRS accepts your return.  If they do, there's no going back.  :( It looks like you're using the Free Edition.  So you made no payment, correct?  If you made payment for a product, and then e-filed your return, there will not be the option for refund.   If, by chance, the IRS rejects your e-filed return for some reason, it's as if you never filed.  So at that point, you can choose not to re-submit.  But again, if you already paid for some TurboTax product or feature, that cannot be refunded. ... View more

Is it throwing an error? Can you share the error? ... View more

You can file for extension. However, it doesn't buy you more time to pay any taxes you may owe. That means that if you don’t pay your tax balance by the filing deadline (April 15 in 2019), you'll get hit with penalty and interest. Even if you can’t pay it all immediately, pay as much as you can. Penalty and interest are based on the amount you owe and how long you owe it. Late payment penalties are calculated at 0.5% of the unpaid tax balance per month. The maximum you can be charged in late payment penalties is 25% of the unpaid tax. For example, if your tax balance is $2,000: Penalty per month = $2,000 x 0.5% = $10 Total possible late payment penalty = $2,000 x 25% = $500 If you know you’re going to be out of the country on tax day, there is a two-month extension that allows you to hold off paying taxes without penalty, but you will still be assessed interest as of the day after the tax filing deadline. Interest on unpaid tax compounds daily from the original due date of the return until the date you pay in full. The rate is calculated as the federal short-term interest rate, currently .81% plus 3%. Interest is applied daily, so for each day you're late, you’ll owe 0.0082% of the balance. For example, if you owe $2,000 in taxes and don’t pay by the due date, you’ll pay: .81% + 3% = 3.81% annual interest 3.81% annual interest divided by 365 days = .01% Penalty per day: $2,000 x 0.01% = $0.20 Note that compounding interest results in a daily recalculation of the principal amount plus ... View more

You don't need previous years tax return to file this years tax return using turbotax.  ... View more

You can validate the EPIN number using this link https://www.irs-ein-tax-id.com/learn/can-look-tax-id-business/ . Hope this helps. ... View more

You should be able to find out here https://turbotax.intuit.com/tax-tools/efile-status-lookup/ ... View more

Are you not able to log into your account? Please tell me more about what is happening.  ... View more

Download or print your return to view your electronic filing instructions: Sign in to TurboTax Online>Select Tax Tools (top left side)> Print Center> Print, save or preview this year's return.  Choose Include government and TurboTax worksheets. ... View more