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Question

How do I get support for "xml2025" error code

1 reply
3 views

The only assistance/topic i’ve found is in the American community - which is not useful whatsoever. I cannot find a phone number to contact the technical support agent that it states I need to speak to.

Moderator

The XML2025 error can occur when there is an issue with information or formatting in the return. Please ensure your personal information, such as your name, address, and SIN, is correct and matches the information the CRA has on file. If you are using TurboTax Desktop, please also make sure your software is fully updated.

This page has multiple ways to contact the CRA: Contact the Canada Revenue Agency

For assistance with the XML2025 error, we recommend reaching out to TurboTax Canada Support. Our Support team can assist with your specific situation.