Your Transmission Didn't Go Through

[tqwhitetech]

Here is the message I am getting:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

I tried all the tips found in other posts, and my phone number is definitely correct, but the form still won't submit. This is my 8th year using TurboTax and is the first time I have ever had any issues. What can I do?

[tqwhitetech]

Did some more digging after this and got it figured out.

I had to update my phone number in the Intuit Account portion. Once I did this and verified the number via text, I waited like 10 minutes and then re-transmitted and it worked no problem.

[mesquitebean]

I'll assume you are in a foreign country.

If you have a phone number listed in your Intuit Account settings, then you must make sure you use a valid 10-digit domestic USA phone number in both your Intuit Account settings and in your return.   Or you can try removing the phone number in the Intuit Account.

See if this FAQ helps:

FAQ:   601ERRV:5  Invalid SMS Number

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

See if this answer by TurboTax CatinaT1 helps:

https://ttlc.intuit.com/community/taxes/discussion/re-my-federal-e-file-is-not-going-through-i-m-giv...

Also see this answer by TurboTax DawnC in the thread linked below.  She also says it may be possible to leave the phone number blank in the Intuit Account settings. 

https://ttlc.intuit.com/community/taxes/discussion/re-i-try-efile-but-i-get-message-invalid-sms-numb...

Also see this other thread with other out-of-country users with the same problem who were able to correct the error.  Several have posted anecdotes there about how they solved it.   If you continue to have trouble, post there, and they may be able to help you.

https://ttlc.intuit.com/community/taxes/discussion/my-federal-e-file-is-not-going-through-i-m-given-...

NOTE: 

A couple of users have said that even after making changes to (or removing) the phone in the Intuit Account, the efile problem still happened, until they logged out of TurboTax then logged back in. Apparently that reset something.

So if you make any changes to the phone number listed in your Intuit Account settings, after you save the settings, log out of TurboTax and close the browser. Then reopen it and log back in and try to efile.

[mesquitebean]

I'll assume you are in a foreign country.

If you have a phone number listed in your Intuit Account settings, then you must make sure you use a valid 10-digit domestic USA phone number in both your Intuit Account settings and in your return.   Or you can try removing the phone number in the Intuit Account.

See if this FAQ helps:

FAQ:   601ERRV:5  Invalid SMS Number

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

See if this answer by TurboTax CatinaT1 helps:

https://ttlc.intuit.com/community/taxes/discussion/re-my-federal-e-file-is-not-going-through-i-m-giv...

Also see this answer by TurboTax DawnC in the thread linked below.  She also says it may be possible to leave the phone number blank in the Intuit Account settings. 

https://ttlc.intuit.com/community/taxes/discussion/re-i-try-efile-but-i-get-message-invalid-sms-numb...

Also see this other thread with other out-of-country users with the same problem who were able to correct the error.  Several have posted anecdotes there about how they solved it.   If you continue to have trouble, post there, and they may be able to help you.

https://ttlc.intuit.com/community/taxes/discussion/my-federal-e-file-is-not-going-through-i-m-given-...

NOTE: 

A couple of users have said that even after making changes to (or removing) the phone in the Intuit Account, the efile problem still happened, until they logged out of TurboTax then logged back in. Apparently that reset something.

So if you make any changes to the phone number listed in your Intuit Account settings, after you save the settings, log out of TurboTax and close the browser. Then reopen it and log back in and try to efile.