I cannot access the "file by mail" option to file a federal return. I have already reviewed the general support questions.

[Lisa995]

Are you choosing to have the TurboTax fees deducted from your refund?  If so, you cannot file by mail.

[ChrisH1]

Did you by chance select "Pay with Refund"? If so you cannot "File by Mail"

[timlow0305]

Thanks for your responses. I did not choose to pay with refund. The only way I could get my federal file to print was to select to print both state and federal returns, which is unfortunate because I would have preferred to efile my state return.

[ChrisH1 · Accepted solution]

You cannot efile State if you don't efile Federal. The State filing method must follow the Federal.