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Best answer by RashaseiaLO

In TurboTax Online, you can erase your return and start from scratch if you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.

1. If you haven't already done so, sign in at TurboTax.com and select the blue Take me to my return button.

 2. On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).

 3. Answer Yes in the pop-up to confirm

14 replies

Level 8
June 7, 2019
Do you want to delete and start over?
CatinaT1
Level 15
January 30, 2020

As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return and start from scratch in TurboTax Online.

  1. Sign in and select a topic to continue your return.
  2. On the next screen, from the left-side menu, select Tax Tools, and then Clear & Start Over (select the menu icon in the upper-left corner if you don't see this menu).
  3. Answer Yes in the pop-up to confirm.
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Level 2
March 16, 2021

So if you have "registered" -- ie. you have an account with TURBOTAX, and you've messed up, you're screwed?  

 

This is absurd.   I haven't mailed my taxes or transmitted them electronically--I want to start over, but TT is saying I'm done and must wait for an amended return.  

Level 2
June 7, 2019
Yes
Level 2
June 7, 2019
Yes
Level 2
June 7, 2019
yes
Level 2
June 7, 2019
I want to restart my state taxes
Level 2
June 7, 2019
I wont to redo my taxes
Level 5
June 7, 2019

In TurboTax Online, you can erase your return and start from scratch if you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.

1. If you haven't already done so, sign in at TurboTax.com and select the blue Take me to my return button.

 2. On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).

 3. Answer Yes in the pop-up to confirm

Level 2
January 20, 2020

Thanks it worked

Level 2
February 4, 2020

There no “tax tools” menu. I’m on the turbo tax website, mobile. The only button I see it “delete your intuit data” Is that it? Or will that delete all my information, including last years tax info?

ReginaM
Level 12
February 5, 2020

Here is where you can find your TaxTools:

 

  1. Select Tax Home on the left hand side of your screen,
  2. Select Continue under Personal Info (this will allow the left side menu to open up),


 

Once you select Tax Tools, you can select Tools, and then Clear & Start Over.

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Level 2
April 7, 2020

Hi hi

VictoriaD75
Level 12
April 7, 2020

You do have the option Clear and Start Over your return. To choose this option:

  1. Click Tax Tools
  2. Click Clear & Start Over
  3. Confirm

While this will require you to redo the return in its entirety, it will also delete any and all forms associated with the return.

 

Clear & Start Over

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Level 2
April 11, 2020

Started my tax and would like to go back to finish my taxes