i paid you guys 164.00 dollars i probably wont use Turbo again i got my federal return promptly but why am i still waiting for state return??? filed jan 20th and now its march 20th the IRS sucks they don't update whatsoever and no way to get any answers-- leave us completely hanging while they take our money right on time every paycheck...its an expensive service and i'm pissed that you can't get answers for us either either.. sorry really frustrated right now its a $1000.00 i need..
The issue is most likely that your employer did not submit your W-2 to the state, or the info they did submit differs from yours. TT has absolutely no control over this (nor would the USPS if you had mailed your tax return), and has no authority to intercede on your behalf.
Going forward, you can change you withholdings so that you do not have to wait for refunds at tax time.