wrong version purchased

6 replies
87 views

I purchased the Deluxe version. When I went to use it I was informed that I needed to use the Self Employed version. Can I get a credit towards the correct version?

bluedebAnswer

Alumni - Champ

You can upgrade in the program & you will only pay the difference of what the higher version cost.

How do I upgrade my TurboTax for Windows software?

https://ttlc.intuit.com/community/upgrading/help/how-do-i-upgrade-my-turbotax-for-windows-software/00/26238

How do I upgrade or switch to a higher version of TurboTax Online?

https://ttlc.intuit.com/community/upgrading/help/how-do-i-upgrade-or-switch-to-a-higher-version-of-turbotax-online/00/26239

If you already purchased the Self Employed version without upgrading, you would need to contact TurboTax support for a refund. In the box What do you need help with?, do not put refund, entering something like Billing issues.

https://support.turbotax.intuit.com/contact/

bluedeb

Answer

Alumni - Champ

You can upgrade in the program & you will only pay the difference of what the higher version cost.

How do I upgrade my TurboTax for Windows software?

https://ttlc.intuit.com/community/upgrading/help/how-do-i-upgrade-my-turbotax-for-windows-software/00/26238

How do I upgrade or switch to a higher version of TurboTax Online?

https://ttlc.intuit.com/community/upgrading/help/how-do-i-upgrade-or-switch-to-a-higher-version-of-turbotax-online/00/26239

https://support.turbotax.intuit.com/contact/

2K314

Level 2

I purchased the business version and really only needed the Premier version. How can I get the other version?

bluedeb

Alumni - Champ

@2K314 You would have to contact TurboTax support. They can help with changing your order.

https://support.turbotax.intuit.com/contact/

2K314

Level 2

They were unable to help because I purchased turbo tax at Sam's club, who would not return the product because I had opened it. Did not realize I had the wrong version until it installed and then I knew it was not right. too late!!!

atlantic1

Level 2

what do i do if i purchased the wrong version

VolvoGirl

Level 15

@atlantic1 @2K314 What version did you buy? What did you want? All the Desktop programs have the same forms. You just get more help and guidance in the higher versions. You can use what you bought unless you bought the separate Business program and need a personal version.