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Wrong email address printing on state return

My intuit account has my current email address.  However, when I use Turbotax Desktop for Mac, my state tax return automatically fills in an old email address of mine under the signature lines.  I can't find where to get that corrected (other than overriding the field), so that the correct information transfers to next year's tax return as well.  Anybody know how to correct this?  Thanks!

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6 Replies
TerukoL
Intuit Alumni

Wrong email address printing on state return

Follow these steps to update your TurboTax account email, phone number, mailing address, or password:

  1. Sign in to your Intuit account
  2. To update your user ID, password, email address, or phone number, select Sign in & security
  3. To update your name, date of birth, address, or occupation, select Personal info

However, if this does not resolve your issue, please click the link to contact TurboTax customer support.

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Wrong email address printing on state return

Thank you for your suggestion.  However, my email is already correct in my Turbotax account.  That is not the issue.  When I import a previous year's tax return and transfer the information, it is transferring an old email address (that has not been active for years) onto my current year's tax return.  

MichelleLO
Intuit Alumni

Wrong email address printing on state return

 If the system will not let you edit the email address after importing, please reach out to TurboTax Customer Support for assistance.

What is the TurboTax phone number?

 

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Wrong email address printing on state return

Did you ever get this figured out? I am having this problem this year with my son's return.

CatinaT1
Expert Alumni

Wrong email address printing on state return

If this does not work, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

 

How do I update my TurboTax account info?

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
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