You didn't file my taxes for 2011

[rabarros1]

I filed with turbo but they were never submitted to the irs and I was charged

[SweetieJean]

Try here:

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

[SweetieJean]

Only you can submit your taxes.  TT then sends you an  email to say they have been submitted, and a second one they have been accepted or rejected.  

You didn't notice for several years that you never got a refund (or that your taxes due weren't paid)?

[rabarros1]

if my taxes were never submitted, how can I receive a refund?

[SweetieJean]

I asked why you never noticed that you did not get a refund, and therefore checked to see if the return had been submitted.

[rabarros1]

no, actually I hadn't noticed..but I did reseach my information and can see that I paid not once but twice on the same date from my bank account $42.45 and since they taxes were never submitted, why haven't I been refunded?

[SweetieJean]

You have to call customer service. Just paying the TT fees, though, does not file the return. You have to go through the File tab and hit the Submit/Transmit button.

[rabarros1]

clearly I must have missed a step but I paid so I want to know how I can receive a refund but you cant speak with anyone unless you pay again

[SweetieJean]

I am only a volunteer here, but I they may not give you a refund after all these years.

[rabarros1]

would I be able to complete that tax return now?? I am being audited I need to complete that tax return for that year