Won't install from CD. Hangs up at 3%. Any ideas?

[1949jtc]

When I insert CD and begin install process TT tells me it has to install a missing file and that it's gathering a few technical bits of information. Install progress shows 3% at this time. Unfortunately, it never progresses from this point. What should I do next?

[DoninGA · Accepted solution]

You will need to contact TurboTax support and speak directly with a support agent about this issue of the installation file not completing due to a missing file.  In some cases it is necessary to install the program from a Download instead of a CD and the support agent can push a 2016 desktop installation file to your download account.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours. 

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/ 

Note:  The Call option will not be available when TurboTax Support is closed.