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omareddash1
Level 1
Jan 20, 2024 5:51 AM UTC
Question

Windows software version shuts down when I hit begin

This is the second year in a row that this issue happens. 

I don't recall how it got fixed last year but seems repititive and no threads active on it as far as I saw.

 

Simply once I hit the begin button in the home screen it take few seconds loading and then vanishes or restarts.

I have no clue what the issue is.

 

Software is up to date

    2 replies

    CatinaT1
    CatinaT1
    Alumni - Intuit
    Jan 23, 2024 9:05 PM UTC

    Were you able to solve your issue? Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.   

      

    If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    SteamTrain
    SteamTrain
    Level 15
    Jan 23, 2024 9:17 PM UTC

    Something to try.

     

    1) Reboot your computer.  Check for a windows update...and reboot even if none is found..Someimes a partially-installed Windows update will block the proper startup of TTX.

     

    2)  RT-Click on the TTX icon, and select "Run as Administrator"

    See if that works.

    ____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
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