Windows 11 TurboTax Desktop mouse disappearing inside TT window

[sv_siri]

Hi,

I installed Turbo Tax Premium Desktop Edition on a Windows 11 laptop.

It is weird, my mouse disappears inside the main Turbotax window.

It shows outside it, on the toolbar of TT but not inside.

I tried running as Administrator even though I logged in as admin user.

I followed this article Troubleshoot installation and running TurboTax for Windows : https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/troubleshoot-installati...

Any idea?

TIA

SSV

[Anonymous_]

You are probably going to need to speak with Support for this issue.

What is the TurboTax phone number? (intuit.com)

[sv_siri]

Thank you I did per your advice.

The support person saying that it is weird and he cannot see my screen. How to go to next step and resolve this issue?

SSV

[Carl]

you can find the cursor in WIndows 11 by pressing the Ctrl key which will place a circle around it. Also, see if this is of any use.

https://answers.microsoft.com/en-us/windows/forum/all/mouse-keeps-disappearing-windows-11/ec74698e-d...

[sv_siri]

Thank you, by pressing the Ctrl key able to find the mouse and followed the link helped. 

I am able to solve it as below:

- I used from other internet search - added a wireless mouse. I updated the mouse drivers. 

- Restarted. Everything is good!

Resolved. Thanks