Will not let me efile state return

Forum|Forum|6 years ago
February 26, 2020
1 reply
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TurboTax Deluxe Online

GiseleD

Level 14

What error message are you receiving? Please copy and paste it in here so we can better assist you.

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deantdatxx

Level 2

Information Worksheet: Taxpayer's SSN should not be entered directly on the Massachusetts information worksheet for electronic filing. You must complete the federal personal information worksheet.

BUT I have filled in the Federal worksheet.

EbonyL122824

Level 9

@deantdatxx You may have to log out of the program, clear your cache and cookies, and log back in. Please see the TurboTax FAQ here for instructions on clearing your cache. See here for instructions on clearing your cookies. You may also try using another browser or using the phone app here if the above does not work. If none of these resolve the issue, contact customer support here for further assistance.

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