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There must be a problem with how your computer is interacting with TurboTax. I suggest you clear the cache on your computer as follows, then reboot and try again:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
Tried that many times. Even tried uninstalling and reinstalling. It's working and I can do my taxes, but it's got me scratching my head. Not having a problem with any other software.
Please try this:
Close the TurboTax program
Right click on the TurboTax desktop icon
Click on the Compatibility tab
Check the box Run as administrator
Click on Apply and then OK
Start the TurboTax program. The software should update.
" DoninGA Level 15"
If the problem persists, please contact TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:
You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.
"Irene2805 Employee Tax Expert"
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