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nzgleaton
Returning Member

Why would TT Deluxe 2019 running on Win 10 Pro need to run with Windows 8 (!!) compatibility? That's the only way I could get it to work.

 
3 Replies
ThomasM125
Expert Alumni

Why would TT Deluxe 2019 running on Win 10 Pro need to run with Windows 8 (!!) compatibility? That's the only way I could get it to work.

There must be a problem with how your computer is interacting with TurboTax. I suggest you clear the cache on your computer as follows, then reboot and try again:

 

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

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nzgleaton
Returning Member

Why would TT Deluxe 2019 running on Win 10 Pro need to run with Windows 8 (!!) compatibility? That's the only way I could get it to work.

Tried that many times. Even tried uninstalling and reinstalling. It's working and I can do my taxes, but it's got me scratching my head. Not having a problem with any other software.

CassLO
Expert Alumni

Why would TT Deluxe 2019 running on Win 10 Pro need to run with Windows 8 (!!) compatibility? That's the only way I could get it to work.

Please try this:

Close the TurboTax program

Right click on the TurboTax desktop icon

Click on the Compatibility tab

Check the box Run as administrator

Click on Apply and then OK

 

Start the TurboTax program.  The software should update.

" DoninGA Level 15"

 

If the problem persists, please contact TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link: Contact Us
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

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