Why isn't the military discount applying?

[justycejames]

I've entered a W2 from active duty (enlisted), and it's still trying to charge me full price for filing.

[SharonD007]

To help ensure that you get the military discount, review your entries in the Personal info section. 

1. Open TurboTax
2. Select the dropdown by My info and select Edit
3. Select  Edit under Personal profile and check your entries
4. Make sure that you show your military status as of December 31, 2024?
5. Make sure that you entered your highest military pay grade in 2024
6. Enter an answer for combat zone or hazardous duty area did you serve in during 2024
7. Select a state and select Assignment detail

On the next screen you will see the message: Yes! You qualify for our enlisted military discount.

Refer to the TurboTax Blog TurboTax Offers Free Tax Filing for Military Active Duty and Reserve.

Please see the TurboTax article Tax Breaks for the Military for additional information.