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courtneyvermillion16
New Member

Why is the fee $219 for “live support” but the live support isn’t even a human or actually supportive in any ways ? Seems like a scam.

It’s $219 to file your taxes, if you aren’t a new customer (no benefits for returning customers is crazy). There is supposed to be multiple factors that make up this cost, the live feature the biggest one. Yet it’s absolutely zero help. Giant scam.
posted
‎February 10, 2025 2:55 AM
last updated ‎February 10, 2025 2:55 AM
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xmasbaby0
Level 15
Level 15

Why is the fee $219 for “live support” but the live support isn’t even a human or actually supportive in any ways ? Seems like a scam.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbota...

 

https://ttlc.intuit.com/community/taxes/discussion/how-to-contact-my-full-service-expert/00/1950947

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
‎February 10, 2025 7:51 AM
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courtneyvermillion16
New Member

Why is the fee $219 for “live support” but the live support isn’t even a human or actually supportive in any ways ? Seems like a scam.

That’s not human live support. 

a month ago
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