Why is my state return not filing electronically?

[NYSLMT]

New York State. I paid to efile. If Turbotax won't do it I want a refund.

[LenaH]

It depends. If you already filed your federal return, you'll have to wait until that return has been accepted before you can e-file your state.

Once your federal return has been accepted you should be able to e-file your state return. 

To e-file your return:

1. In TurboTax Online, sign in to your account.
2. Select Tax Home in the left menu.
3. Scroll down to Your tax returns & documents.
4. Select 2020, and then select Add a State (you're not actually adding a state, this just gets you into the right area).
5. Select File in the left menu (expand your browser window if you don't see this, or select the menu icon in the top left corner).
6. On the Just one more step screen, follow steps 1 and 2 if you haven't already.
7. Select the Start button to the right of Step 3.
8. On the Let's get ready to e-file screen, select I want to e-file.
9. Follow the instructions to e-file your return.

If you are not able to e-file due to a form on your return that cannot be e-filed, then you will not be assessed a penalty. 

Per NYS, you're required to electronically file your return if you meet all three of the following conditions:

• You use software to prepare your own personal income tax return
• Your software supports the electronic filing of your return
• You have broadband Internet access

You are qualified to mail in your return because your software does not support electronic filing of this form. 

If you are NOT including a payment, mail your return to:

STATE PROCESSING CENTER

PO BOX 61000

ALBANY NY 12261-0001

If you ARE including a payment (check or money order), mail your return (including Form IT-201-V) to:

STATE PROCESSING CENTER

PO BOX 15555

ALBANY NY 12212-5555