why is my driver's license document number not being accepted?

[LeticiaF1]

Make sure you entered the number exactly as it is on your driver's license, including any spaces or special characters.  If you continue to experience issues, you can try the following and then enter the number again:

Go out of your program and go back in.
Clear your cache and cookies.
Try a different Web Browser.

Also if your state does not require you to enter your driver's license number, you can skip it and continue with your return.  

[SteamTrain]

@Ryanmichaeloslak 

New York??

IF so:

FIRST...make sure you are using the right number ...depending on the license type...check the following pictures provided by NY:

Sample Photo Documents | NY DMV

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AND, it is not the DMV ID number

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And then...for NY they want ONLY the first three characters...not the whole munber

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If for a different state...you'd have to tell us which state before anyone could see if they have the answer