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WHY IS MY CARD RANDOMLY ACCEPTING AND DECLINING MY PURCHASSS WHEN IT WANTS TO

want to know why.... my card accepts certain transactions and declines certain. It wants to work when it feels like working. I've tried calling. Was on hold about an hour. Then it just went silent waited another 30 or so minutes thinking maybe the machine just stopped doing its prerecorded message. Then hung up and tried again. No one answers.... I've been trying since 9am today and it's now 3pm..... I want to know why my card keeps declining certain purchases..... info go over like $15 it declines it..... then if I try a $9.99 purchase it goes through..... why is that. Do I need to go pull all my money out and put it in my paypal card because at least they dont decline my transactions. Unless of course it's in a unfamiliar location. But i want to know why it's doing that and why customer service isnt real........ I've been using intuit turbocard since turbotax released it.... nevernhave I had a problem...... this year is BS seems like alot of people are unhappy. And I believe because of this your going to lose alot of business next tax season..... please answer my questions thank you 

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1 Reply
CarissaM
Intuit Alumni

WHY IS MY CARD RANDOMLY ACCEPTING AND DECLINING MY PURCHASSS WHEN IT WANTS TO

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