Why is live help not available?

[CarissaM]

Live help is not available when using the Turbo Tax-free edition. 

You can add Plus to your return, and this would allow you to live assistance. 

You can review the great benefits to adding plus to your return here. 

[cheberz]

Can I get my money back and forget about this turbo tax and we can go our separate ways please.This has not worked for me.

[cheberz]

I paid 30$ and got 0 results.This does not seem right.

[cheberz]

Can I get my money back?

[cheberz]

Please refund my money.

[VictoriaD75]

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

1. Sign in to TurboTax Online if you're not already signed in.
2. Select Search in the upper-right corner and then Contact us.
3. Enter your question, select Let's talk.
4. Select Get the number then follow the instructions to call us
   • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.