Why I'm getting charge

[jbitielo]

i got charge $90 when it suppose to be free

[MoniqueLO]

TurboTax Free Edition is free as long as it is a simple return that files a 1040 with no additional schedules or upgrades. Please see below for more information and instructions on how to remove unwanted charges or add-ons.

https://ttlc.intuit.com/community/charges-and-fees/help/why-am-i-being-charged-for-turbotax-free-edi...

[Kerryangels2000]

I got charged $120.00 bucks? all because they I put my student interest loan in there. It was worth $20.00 refund and I got charged $120.00 for doing it. It would have been free other wise. How can you live with yourself ripping people off like this. I never knew why I was getting changed but do you think that if I had a student loan I could afford more tax taken from you. You're nuts . I'm a single mom with two kids and I have student loans and you ripped me off almost $100.00 You never even gave me a option because I have been ripped off by you before so you just walked me though it again. I did not know I did not have to claim it if I did not want to, but you should have a step in the system that would warn you not to do it or make it not a option if your on the free one. I have been doing business with you for years and ill be sure to avoided you when I do mine taxes again. 

[DoninGA]

@Kerryangels2000 

You either started with or upgraded to the Deluxe online edition from the Free edition for a federal tax return - $40

State tax return when using the Deluxe edition or higher - $40

Option to pay the TurbTax account fees with the federal tax refund - service charge $40

Thus - $120

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

OR -

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

OR -

IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

• A maximum 2019 adjusted gross income (AGI) of $36,000; or
• You qualify for the Earned Income Tax Credit (EITC); or
• You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

[Kerryangels2000]

I tried to get out of the deluxe one many times because I could not understand why it was taking me there. I meet  all the Criteria to get these done for free. But it was not letting me problem because all my other taxes I done with them has it on there too. I never questioned this before because I thought that’s just what happens when you file till someone said umm no. Now I’m out 120 for the sake of 20 and I did not upgrade it did it at the end I had no choice because I did not know I had to take this out to not be charged. It said nothing and I have already filed now. Not much I can do but I will remember this and I won’t be coming back to this site and word of mouth can hurt a company. Hope they know that if they keep this crap up