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we can't see what you are inquiring about and have no access to it
so best
You are asking from TT Live, for which you paid extra. Please contact a rep.
The main reason this can happen is that the IRS is showing different information in their tax system compared to what you have reported. Best thing to do is to call the IRS and speak to a tax representative and see if they can tell you what they are reporting that you are not or something you do not have.
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