Why doesn't my Turbotax account remember last years taxes even though I filed through Turbotax?
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Why doesn't my Turbotax account remember last years taxes even though I filed through Turbotax?

 
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Level 15

Why doesn't my Turbotax account remember last years taxes even though I filed through Turbotax?

You need to be in the exact same account with the same user ID in order to transfer 2017 data in to 2018.  That transfer must happen at the very beginning before you enter any 2018 data.

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password 

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.


https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535


**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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