Why doesn't my personal info get downloaded on my new tax form?

[nschepens]

I use to be able to get answers not no more been doing turbo tax over ten years I been trying to get one answer for over an hour and no where time to find a new tax program and I use premier should get better help than this

[xmasbaby0]

In order to transfer your 2019 data to 2020 you have to be using the exact same account and exactly the same user ID; you must perform the transfer before you enter any other data.

Customer support opens at 5 a.m. Pacific time, by the way, and you posted this in the middle of the night.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

How to transfer last year’s return? https://ttlc.intuit.com/questions/1900883

[Critter-3]

How to transfer last year’s return? https://ttlc.intuit.com/questions/1900883