Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
ftlcel
New Member

Why does turbotax start me at the beginning of my return when I sign in as if I never filed?

 
1 Best answer

Accepted Solutions
ChristieB
New Member

Why does turbotax start me at the beginning of my return when I sign in as if I never filed?

I would check and see if you might have multiple accounts with TurboTax. Your information may be safely stored in a secondary account. You can do so by logging out, and going to the recovery website below for a list of user ID's for any email addresses you may have used.

 

https://myturbotax.intuit.com/account-recovery/ 


View solution in original post

2 Replies
ftlcel
New Member

Why does turbotax start me at the beginning of my return when I sign in as if I never filed?

Mt tax return got rejected saying my spouse adjusted gross income did not match the irs.  when i sign on to turbotax it starts off as if I never filed.  how can i fix the adjusted income?  
ChristieB
New Member

Why does turbotax start me at the beginning of my return when I sign in as if I never filed?

I would check and see if you might have multiple accounts with TurboTax. Your information may be safely stored in a secondary account. You can do so by logging out, and going to the recovery website below for a list of user ID's for any email addresses you may have used.

 

https://myturbotax.intuit.com/account-recovery/ 


View solution in original post

Dynamic AdsDynamic Ads
Privacy Settings
v