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Get your taxes done using TurboTax
I would check and see if you might have multiple accounts with TurboTax. Your information may be safely stored in a secondary account. You can do so by logging out, and going to the recovery website below for a list of user ID's for any email addresses you may have used.
https://myturbotax.intuit.com/account-recovery/
‎June 6, 2019
1:57 AM