Why does TurboTax send out useless AnswerXchange codes to people who post questions? Why don't they just answer the questions?

I got a code and have no idea what to do with it. There appears to be no way to use it to find an answer to my question.

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There are no other questions posted here by you. And this is primarily a user-to-user forum.

what exactly do you see?

the

AnswerXchange was shut down and replaced by what you see here.

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