Why does the software continue looping back to review order?

[RUDDERVICKY]

I have reviewed it multiple times and everything appears to be fine. My tax return is simple and I'm eligible for the free addition.

[MelindaS1]

First, begin troubleshooting by logging out of the TurboTax platform you're using, Online or Desktop. From there, try these options: 

If you are using TurboTax Online

• Check ‌your browser's settings - Clear your Cache and Cookies
  • Here are the official instructions for the most popular browsers:
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge 
• Log back into TurboTax Online and select Pick up where you left off to return.
   
• Or, try using a different web browser to login and complete your entries - i.e. try logging in on Mozilla Firefox if you are using Google Chrome; or try using Chrome if you are using Microsoft Edge. 
• If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.

If you are using TurboTax Desktop

• Make sure the software is updated. 
• If you haven't rebooted your computer, please do.
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.