First, begin troubleshooting by logging out of the TurboTax platform you're using, Online or Desktop. From there, try these options:
If you are using TurboTax Online
- Check your browser's settings - Clear your Cache and Cookies
- Log back into TurboTax Online and select Pick up where you left off to return.
- Or, try using a different web browser to login and complete your entries - i.e. try logging in on Mozilla Firefox if you are using Google Chrome; or try using Chrome if you are using Microsoft Edge.
- If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.
If you are using TurboTax Desktop
- Make sure the software is updated.
- If you haven't rebooted your computer, please do.
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.
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