Why does it say undefined when I put that I’m a U.S. citizen?

[Anonymous_]

Where does it say "undefined"?

[AbrahamT]

Can you be a little more specific? Where is it showing up as "undefined" when you enter U.S. citizen?

[brocha89]

for me its happening right at the final filing step. keeps asking me to verify my address or gives me options to select resident or perm. alien. I keep clicking US citizen and it just stays on the same screen and says "undefined" 

[HeatherPLO]

We need additional information to be able to assist you,  What edition of TurboTax are you using?  Are you using Desktop or Online?  Please respond back here in the thread and we will be happy to help you further. 

@brocha89 

[Ozzy99]

Were you eventually able to file your returns? I’m getting the “undefined” error currently too 

[HeatherPLO]

If you are using the Online version, try this: 

Please try the following steps which may help clear the loop you are experiencing:

• Log completely out of Turbo Tax.
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies.
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
  • You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

Clear Cache

Delete Cookies

@Ozzy99 

[jdkenyon1993]

I'm using the web browser and I'm experiencing the same problem that the original poster described. I've tried all of the suggestions from @HeatherPLO, and I keep getting the same error even if I use a different computer. Do you have any additional suggestions?

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@jdkenyon1993