Hello.
I had the same problem.
This worked for me, I really hope it works for you as I was stuck for many hours.
1. disable any pop-up blockers.
2. Clear your 'cache' and your 'cookies'.
3. Log out of turbo tax, then Log back IN using a different browser. I was using Mozilla /
Firefox and was stuck for many hours. Turbo tax is the only thing that ever didn't work with it.
So I signed back into turbo tax with Internet explorer and then it all worked.
Best of luck to you.
