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msitterly97
New Member

Why do we have to pay 30$ just to speak to a representative ?! I've filed. I've done everything on my end but for live help you have to pay 30$ . That is ridiculous such great help. Not even one star

 
5 Replies
macuser_22
Level 15

Why do we have to pay 30$ just to speak to a representative ?! I've filed. I've done everything on my end but for live help you have to pay 30$ . That is ridiculous such great help. Not even one star

You don't get phone service that costs money for free - somebody must pay the wages.

 

There is no phone support for free unless you upgrade to PLUS.
You can ask your question here, but do not post any personal information to this public forum.

 

 

 

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
mesquitebean
Level 15

Why do we have to pay 30$ just to speak to a representative ?! I've filed. I've done everything on my end but for live help you have to pay 30$ . That is ridiculous such great help. Not even one star

In addition to posting a question in this forum, if you have Twitter or Facebook, you can contact a TurboTax Support agent for free with messaging there.

 

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

 

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

fanfare
Level 15

Why do we have to pay 30$ just to speak to a representative ?! I've filed. I've done everything on my end but for live help you have to pay 30$ . That is ridiculous such great help. Not even one star

Twitter or Facebook , doesn't that cost them money ?

msitterly97
New Member

Why do we have to pay 30$ just to speak to a representative ?! I've filed. I've done everything on my end but for live help you have to pay 30$ . That is ridiculous such great help. Not even one star

  • Wow I dont remember even customer service ever costing money? Also did not ask for a snyde comment from anyone, that first remark was not needed. Thank you  Have a nice day.
msitterly97
New Member

Why do we have to pay 30$ just to speak to a representative ?! I've filed. I've done everything on my end but for live help you have to pay 30$ . That is ridiculous such great help. Not even one star

Thank you ! Did not see any of that online

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