Why did you charge me 59.99 instead of 39.99 to finish my taxes...I did not sign up for that level but it was my only option. I want a refund for the difference.

vlr4jazz · ‎June 1, 2019

Sharmaine · ‎June 1, 2019

You can see what you are being charged for. Click on Tax Tools from the Menu on the left side in your return. Click Tools then My Fees.

If a refund is warranted, you will need to speak to an agent. Please see this Turbo Tax FAQ will show you the best way to reach an Agent.
https://ttlc.intuit.com/replies/3300041

This Turbo Tax FAQ will provide more information on the Refund Processing Fee.
https://ttlc.intuit.com/replies/3301372

Why sign in to the Community?

Why did you charge me 59.99 instead of 39.99 to finish my taxes...I did not sign up for that level but it was my only option. I want a refund for the difference.

Why did you charge me 59.99 instead of 39.99 to finish my taxes...I did not sign up for that level but it was my only option. I want a refund for the difference.