You can see what you are being charged for. Click on Tax Tools from the Menu on the left side in your return. Click Tools then My Fees.
If a refund is warranted, you will need to speak to an agent. Please see this Turbo Tax FAQ will show you the best way to reach an Agent.
https://ttlc.intuit.com/replies/3300041This Turbo Tax FAQ will provide more information on the Refund Processing Fee.
https://ttlc.intuit.com/replies/3301372
