Why did TurboTax OverCharge me for filing my 2017 taxes? It ignored my $20 discount and it ignored the Free State tax filing that was promised? Must I sue??

[tstag]

Turbo Tax won't connect me to customer service.

[DoninGA · Accepted solution]

The free state offer is only if you used the Free edition.  If you used one of the other online editions of either Deluxe, Premier or Self-Employed the state tax return is not free.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax