Why did not get my 2019 disk?

Forum|Forum|6 years ago
January 2, 2020
2 replies
29 views

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TurboTax Online

Anonymous_

Level 15

Did you order it from TurboTax (Intuit)? If not, you should contact the vendor directly.

Otherwise, you can contact TurboTax Support (link below) during regular business hours.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

DoninGA

Level 15

If you are an Advantage subscriber where you receive the desktop software (CD or Download) automatically each tax year, sign onto your Advantage account and then use the toll free phone number to speak with an agent concerning your order - https://accounts-tax.intuit.com/turbotaxadvantage

See this TurboTax support FAQ about an Advantage order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...

Otherwise contact TurboTax support for assistance. Use the key words billing issues.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax