Why can’t I pay with my refund?

[MelindaS1]

From TurboTax - Can I pay with my refund?

To use this payment option:

• Your federal or state (if applicable) refund must be enough to cover your TurboTax fees.
• You must have a US address.
• You have to e-file.
• The name on the bank account needs to match the name on the tax return.
• You'll need to direct deposit your refund into a single account. 

If any of the above criteria are not met, you won't be able to pay with your refund. Is there a different error message that you're seeing?