Why can't I e-file my California return?

[ajclemco]

That return has no errors and is ready to e-file. TurboTax skips asking for a payment method. I have one on file in my Intuit account. TT just goes to an error message saying my payment didn't go through. How do I fix that?

[LeticiaF1]

If TurboTax is not letting you continue, you can try the following:

Go out of your program and go back in.
Clear your cache and cookies.
Try a different Web Browser.

If you are using TurboTax Desktop make sure all updates have been run on your program. You can do this by clicking on "Online" in the black bar across the top of your TurboTax screen. And then select "Check for Updates".

If you have any additional questions or information regarding this please return to TurboTax Community and we would be glad to help.