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nicktax42
New Member

Why am I getting a blank screen after clicking Continue when reviewing my state refund?

After clicking the Continue button, there is a momentary loading symbol then just white.
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3 Replies
Cass0317
Intuit Alumni

Why am I getting a blank screen after clicking Continue when reviewing my state refund?

Please see the TurboTax FAQ below for assistance with a blank screen appearing as you are working through your return: 

Troubleshoot blank screens, missing buttons, or missing images

Why am I getting a blank screen after clicking Continue when reviewing my state refund?

TurboTax ran a lot of updates on Thursday, and this happened to many people on Thursday.  The problem should be fixed soon.  It is nothing that you can fix.

 

Kat
Level 15
Level 15

Why am I getting a blank screen after clicking Continue when reviewing my state refund?

@nicktax42 This was a temporary issue and should be resolved now.  So sorry for the inconvenience.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

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