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Why am I being charged $138 when I qualify for the free version

 
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Why am I being charged $138 when I qualify for the free version

Your post shows you are using the Live Basic online edition which is not free.

 

See this TurboTax support FAQ for viewing your fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

 

See this TurboTax support FAQ for removing certain fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/reduce-fees/L3Kp3...

 

See this TurboTax support for downgrading your account - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-pri...

 

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2024 online tax return. Click on Clear & Start Over.

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