Whoops! We hit a snag loading your data. Please try again! error when entering US address

Forum|Forum|5 years ago
April 5, 2021
8 replies
65 views

I am an American citizen living in the UK.

I have entered all my tax information as requested by Turbotax. When I come to the "Review" section, it asks for a US address. When I enter a US address, I get the message:

"Whoops! We hit a snag loading your data. Please try again."

I cannot get past this to file my taxes. I have tried three different web browsers and even different addresses, to no avail.

Thank you.

TurboTax Free Edition Online

MichelleLO

Level 15

Is it asking for a US address to complete payment of your TurboTax fees?

In the meantime, please see the below TurboTax Help Articles for more information on e-filing with a foreign address:

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Anonymous

Hello MichelleLO:

No, it is asking for a US address as part of the "Review" section before I file. There is a page which states that the filing is free. The next page says. "To file, please enter your registration information" which is an address. At bottom it says, "Note: You must have a U.S. address in order to register." When I enter a US address it then says, "Error. Whoops! We hit a snag loading your data. Please try again." I cannot get past this page to file my taxes.

Thank you.

EbonyA

Level 13

I know that you have mentioned already trying different browsers; however please try clearing your browser's cache and deleting cookies and let us know if the issue persists after the fact.

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5132508380

Level 2

Hey also mines is doing same i did all clear switch use computer different phone chrime

safari and Firefox still same issue

LindseyLO

Level 12

Have you tried clearing your cache? This may help. Assistance with doing so has been provided by clicking here.

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lynnric27

Level 2

I had this issue with my customer earlier, "Whoops we hit a snag loading your data" when he was trying to pay for Turbotax with his credit card. This error turned out to be due to a non-US address being in the return. In my customer's case the credit card (cc) address was US, but the address in My Info was not.

We resolved the issue by temporarily changing the address that was not a US address in the My Info section to the same US address that was on the CC, JUST UNTIL the payment was processed. The then customer went back and changed the My Info address back to the non-US address, after his payment was successfully processed. Hope this helps somebody.