While working on NY State return, clicked "Start" on "New York 529 college savings account activity" and it crashes the web session out to login page.

charlie-currier- · ‎January 12, 2022

Now it shows "Update" and when clicking that option it also crashes out to login page.

charlie-currier- · ‎January 12, 2022

Some more troubleshooting information. I tried clearing browser cache and it didn't help. I also tried a different browser, Edge (was using Chrome), and no change. I was lucky enough to get an option to chat with support during this and asked for help. The last thing they suggested was trying in incognito mode. That also didn't help. Unfortunately I was kicked out of my session during this and lost contact with chat support...

HeatherPLO · ‎January 16, 2022

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While working on NY State return, clicked "Start" on "New York 529 college savings account activity" and it crashes the web session out to login page.